Non-Discrimination in Health Programs and Activities

Accountable Care Act – Section 1157

Prairie Home Hospice and Community Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  Prairie Home Hospice and Community Care does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Prairie Home Hospice and Community Care:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, please ask a member of your care team.

If you believe that Prairie Home Hospice and Community Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Prairie Home Hospice and Community Care

Attn: Randi Harlow – Quality Coordinator

1108 E College Dr.

Marshall, MN  56258

Telephone: 507-337-0080

Fax:  507-337-0081

randi.harlow@prairiehomehospice.org

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Randi Harlow – Quality Coordinator, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.